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Dexter Pharmacy Reaches Out to Busch's Customers

The local business is offering to help prescription patients following last week's announcement that Busch's will close its pharmacies by Oct. 21.

Dexter Pharmacy employees are reaching out to customers in the community affected by the closure of pharmacies inside Busch's Fresh Food Market.

The Ann Arbor-based company announced earlier this month that it was closing all of its pharmacies across the state in an attempt to concentrate more on the retail side of its business.

Marni Schmid, director of operations for Dexter Pharmacy, said employees can take on the extra workload of new prescriptions, however its up to individual customers to contact the store.

"We don’t have the Busch's database, so we're trying to get the word out about transfer options before or after customers move to CVS," Schmid said.

While the Dexter Pharmacy is the closest pharmacy to Busch's on Dexter-Ann Arbor Road, Schmid said she didn't expect the retail company to contact locally-owned pharmacies to absorb its customers.

"It would’ve taken a lot more effort to reach out to independent pharmacies rather than a chain, which can buy all the records," she said. "I understand why Busch's went with CVS. It would've been nicer to approach local pharmacies but it would've been a logistical nightmare. Typically independent pharmacies can't offer as much money (for customer records) as a chain can."

Schmid said in addition to filling prescriptions, the Dexter Pharmacy offers consultations on Medicare Part D, flu shots, and diabetic shoe fittings, among other services which she said sets it apart from large chain pharmacies.

"We answer the phone. Anytime someone calls the pharmacy they don’t get a computer. We will hopefully recognize you quickly. We're a small town pharmacy, locally owned and operated, so everything we do stays in the community," she said.

Customers who want to transfer their account to the Dexter Pharmacy can call the store at 734-426-1600 and talk to a pharmacy tech. Customers should be prepared to provide the name on the prescription, the store where the prescription was previously filled, and a prescription number.

Dexter resident October 16, 2012 at 04:12 PM
I encourage all former Busch's customers to transfer to Dexter Pharmacy. They offer prompt, courteous, personalized service. Support our local small businesses!
Jill Boydston October 16, 2012 at 11:04 PM
I agree with the statement above, support your local pharmacy. The Dexter Pharmacy is great!
Barbara Read October 17, 2012 at 01:13 AM
I have used both pharmacies and found excellent customer service at both. Dexter Pharmacy is a great place to wait for the prescription to be filled if you have children. Lots of interesting things to look at.
Marilyn Wilkie October 17, 2012 at 01:29 AM
Dexter Pharmacy is "reaching out" for more customers. They are a business, right?
Barbara Read October 17, 2012 at 01:42 AM
Yes, and it's good business to make your customers happy. Seems to be working.
canadiandrug October 17, 2012 at 09:20 AM
I think we should support local pharmacy.. they have been helping the customer and serving them the best.. they could to do They are providing safe medications .
Dexter resident October 17, 2012 at 12:23 PM
You sound so cynical. Yes, they are a business, but I feel like they actually do care about their customers.
Dee December 07, 2012 at 06:23 PM
I agree, Dexter Pharmacy is a better choice

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