Long Standing Dexter Business Proud to Call Village Home

Paula Palmer Burns, president of Palmer Insurance, took over the family business in 2003, "Since 2003, Ned and Donna's youngest daughter, after being licensed for 9 years, Paula Palmer, has pledged to operate as her parents did before; being proud to offer the feeling of coming home when you walk in the door."

Burns recently submitted information about the business to Patch. If you have a business and want to participate in Patch's Small Business Shout Out you can fill out the form here.

How did your business come to be?: Edward F. "Ned" Palmer began offering insurance to this community when he was working as a concrete contractor with a young family.  Initially, working through a direct writer, he realized that he wanted the opportunity to offer custom programs specific to each person, family and business he developed a relationship.  Eventually, Ned and his wife, Donna, became an independent agency that designed programs for the so-called ""average"" risk to the risks that other agents ignored or declined.

By operating with honesty and integrity, Palmer Insurance has been able to withstand the ups and downs of our economy; celebrating next to our clients through the successful years and being there for support and assistance through the times when challenges were around every corner.

Since 2003, Ned and Donna's youngest daughter, after being licensed for 9 years, Paula Palmer, has pledged to operate as her parents did before; being proud to offer the feeling of coming home when you walk in the door.

What's a fact about your business that most customers probably don't know?: Being a long-standing community citizen and a well-known, large, mulch-generational family with in Dexter means most people know of us and know that we are dedicated to the success of our clients, our neighbors, our partners, and our area.  We believe that a rising tide raises all boats so working as a team with all local organizations is best for each of us and therefore flows through to our clients and families.

What services does your business provide?: Palmer Insurance's mission is to serve their clients' peace of mind. 

We do this by working closely with each client so that the right protection is in place should there ever be a disaster.

We offer a full suite of personal products: home, auto, umbrella, boat, motorcycle, recreational vehicle, dwelling fire... and more!  Also providing extensive business insurance, worker's compensation, commercial auto, professional liability, and access to any line of protection needed. 

We also serve our clients financial protections needs with life insurance, disability insurance, individual and group health insurance options.

We work with Superior Rated, top tier carriers and cultivate partnerships of trust to refer to our clients in times of need.

What do you want your business to be best known for?: The legacy we strive to leave is that we could are a trusted all and can be counted on to come through for our clients and partners.  That we served our clients with grace and understanding as we stand by our core principles and beliefs.

What's your most popular product or service?: We are known for our complete insurance programs developed with detailed review and discussion of multiple possibilities and options for each client.  We believe that the more we know the better decisions that can be made in choosing between protection.

When was the business founded?: October 1962

Why did you choose to locate to Dexter?: Burns is a third generation Dexter, Michigan resident; raising her family where her grandfather moved his to almost a century ago. Currently, Burns is raising her four daughters in the village where she continues to be part of a community that has provided so much to her ancestors. 

Believing that "it takes a village" Palmer Insurance still focuses on treating their clients like family so that every experience should feel like coming home. Dexter is home, from the character of the architecture to that of its residents and business owners.